First bulk firewood delivery? Here’s the honest walkthrough — from checkout to the moment you’re standing in front of two cubic metres of winter, wondering where to put it (we cover that too).
Before The Day
- Order confirmation: email with your weighed quantity and load details
- Window booking: bulk loads are scheduled into the next available window — typically 2–5 business days (full delivery info)
- Access notes: tell us about gates, slopes, narrow drives at checkout — it changes nothing except how smoothly the day goes
On The Day
The truck arrives, the driver confirms placement with you, and your load is tipped at the kerb or nearest practical spot with safe access — the standard for bulk firewood everywhere. Loads are weighed on calibrated scales before dispatch: the docket is your guarantee of exactly what you paid for (why weight beats volume). Have someone home to confirm placement — then the stacking is yours.
The First Thirty Minutes After
- Stack promptly — off the ground, top-cover only, open sides (the full method: storage guide)
- Test a split if you like: fresh-face moisture reading, under 20% guaranteed — our policy backs it
- Rain-tipped load? Harmless — surface moisture dries in hours; the seasoned core doesn’t care
Small-Order Deliveries
Kindling, 20kg bags, packs and accessories ship by courier with tracking — 2–5 business days, no need to be home. Everything about rates: the flat $50, explained.
Questions your situation raises that we haven’t? Ask directly — or browse the 50-question FAQs. Ready when you are: the firewood shop.