Firewood FAQs — 50 Questions Answered
Everything about buying, burning and storing firewood: moisture, species, delivery, storage and technique — answered by people who do it daily.
These are the questions our customers ask most, with straight answers — no jargon, no sales fluff. Use the sections below, or ask us directly. First time buying firewood online? Start with the firewood range and our guides & advice.
Firewood Quality & Types
What is seasoned firewood?
Seasoned firewood is wood that has been cut, split and air-dried until its moisture content drops below 20%. Seasoning typically takes 12+ months. Dry wood ignites easily, burns hotter, produces far less smoke and creosote than green wood. Every Ember Peak load is seasoned and moisture-tested before dispatch — see our premium seasoned firewood.
What moisture content should firewood have?
Below 20% — this is the widely accepted standard for ready-to-burn firewood. At higher moisture levels, energy that should heat your room is wasted boiling off water, and smoke and creosote increase sharply. We moisture-test every batch with calibrated meters before it leaves the yard.
How can I tell if firewood is dry enough to burn?
Look for checks (cracks) in the end grain, bark that lifts away easily, a hollow-sounding ring when two logs knock, and darkened ends. The definitive test is a moisture meter pushed into a freshly split face — under 20% means ready. Our guides cover all the checks.
What’s the difference between seasoned and kiln-dried firewood?
Both reach the same goal — dry wood. Seasoned wood dries naturally over 12+ months; kiln-dried wood is force-dried in ovens over days. Kiln-drying costs more per unit of heat. Well-seasoned hardwood like ours performs identically at a better price.
Is ironbark good firewood?
Ironbark is one of the best firewoods in the world. Its extreme density means it burns hotter and far longer than most timbers, with low smoke and minimal ash. It’s the benchmark slow-combustion heater fuel — order ironbark firewood here.
What is double split firewood?
Double split firewood is split twice, producing smaller pieces with more surface area. They catch faster and fit small fireboxes, compact stoves and pizza ovens. See double split ironbark.
Which firewood burns the hottest?
The densest hardwoods burn hottest: ironbark leads our range, followed by other dense eucalypt and box species in our mixed hardwood blend. Density (kg per litre) is the best predictor of heat output per log.
What’s the difference between hardwood and softwood firewood?
Hardwood comes from slower-growing broadleaf trees and is denser — longer burns, more heat, better coals. Softwood (pine etc.) lights fast but burns quickly and can resin-up your chimney. We sell hardwood only, because it’s the economical choice per unit of heat.
What’s the best firewood for wood stoves and slow-combustion heaters?
Dense seasoned hardwood — ideally ironbark for overnight burns, or double split for compact fireboxes. Low moisture matters even more in a slow heater: wet wood creosotes the flue fast.
What’s the best firewood for open fireplaces?
Open fires lose much of their heat up the chimney, so low-smoke wood matters for comfort. Seasoned ironbark and mixed hardwood both perform beautifully — and a starter pack makes lighting effortless.
What’s the best firewood for pizza ovens?
Double split seasoned hardwood — small, dry pieces that reach pizza temperatures fast and hold steady coals. See double split ironbark and our pizza oven guides.
Can I cook over any firewood?
Cook only over seasoned, chemical-free hardwood. Never burn treated, painted or resinous wood near food, and skip chemical firelighters — use natural firelighters. Our BBQ range covers smoking and grilling fuels.
Quantities & Pricing
How much firewood do I need for winter?
A regularly used wood heater burns roughly one ton every 4–8 weeks in peak winter. Occasional evening fires: a 1/2 ton may last the season. Serious heating households: 2–3 tons. Our sizing guide helps you calculate precisely.
How much is a ton of firewood?
A ton (tonne) is 1,000kg of actual wood — roughly two stacked cubic metres. Because we sell by verified weight on calibrated scales, a ton from Ember Peak is a guaranteed quantity. See current firewood pricing.
How does a ton compare to a cord?
A full cord is 128 cubic feet (3.6m³) of stacked wood — approximately 1.5–2 tons depending on species and stacking. Weight is the more honest measure: volume varies with piece size and stacking tightness, a tonne never does.
How do I know I’m getting the weight I paid for?
Our loading equipment is fitted with calibrated scales, and delivery dockets show weighed quantities. Volume-based sellers can short you 20%+ with loose stacking; weight can’t hide.
How much does firewood delivery cost?
Courier items ship at a flat $50 on every order, including bulk firewood loads. Full details on the delivery charges page.
Do you sell smaller quantities than half a ton?
Yes — 20kg firewood bags, 10kg kindling bags and starter packs ship by courier. Bulk savings kick in from the 1/2 ton load up.
Delivery & Ordering
Do you deliver to my area?
We deliver across the USA, Canada, the UK and Australia — bulk firewood by truck in service regions, and all shippable products (bags, kindling, firelighters, accessories) nationwide by courier. Worldwide shipping is available on courier items. See delivery information.
How long does delivery take?
Courier orders dispatch in 1–2 business days and arrive in 2–5 days with tracking. Bulk firewood is booked into the next available window — typically 2–5 business days.
Do I need to be home for my delivery?
For bulk firewood, someone should be present to confirm placement. For courier items, no — couriers leave parcels in a safe place by default. Add delivery notes at checkout with any instructions.
Where exactly will bulk firewood be tipped?
Standard delivery is tipped at the kerb or the nearest practical spot with safe truck access. If access is tricky (gates, slopes, overhead lines), note it at checkout and we’ll confirm what’s possible before dispatch.
Can I track my order?
Yes — courier orders receive tracking links automatically. Bulk deliveries are confirmed by email with your delivery window. Questions anytime via contact.
Can I change or cancel my order?
Before dispatch, yes — email contact us and we’ll amend or cancel in full. After dispatch, courier returns are handled per our refund policy.
What payment methods do you accept?
All major cards as presented at checkout. Payments are processed securely — we never see or store your card details.
What if my firewood gets rained on during delivery?
A shower on delivery day is harmless — surface moisture dries in hours and the seasoned core stays dry. Stack it under cover (or covered top-only) and it’s fine to burn within a day. Storage tips in our guides.
What’s the difference between delivery and pick-up?
Pick-up (see ironbark pick-up) saves the delivery component — you collect a weighed 250kg scoop at the yard. Delivery brings the load to your property; both get identical moisture-tested wood.
Do you offer trade or bulk pricing for businesses?
Yes — pizzerias, restaurants, hotels and retailers get priority supply and trade rates. Email your monthly volumes via contact and we’ll prepare pricing.
Do you sell firewood year-round?
Yes — supply continues through every season, and off-season is the smartest time to buy: prices are at their lowest and your wood has months to dry even further before winter. See the Ember Club for early-bird offers.
Storage & Care
How should I store firewood?
Off the ground, covered on top only, with open sides for airflow — that’s the golden rule. A rack or pallet base, a roof or tarp over the top, and breeze through the stack. Full method in our storage guides, racks in firewood storage.
Can I store firewood indoors?
Small amounts, yes — a few days’ worth by the hearth in a bin or sling is safe and convenient. Never store large quantities indoors: it’s a fire load and can bring insects indoors. See indoor storage options.
Should I cover my firewood stack?
Cover the top only, leaving the sides open. Fully wrapping wood traps moisture and reverses your seasoning. A tarp angled like a roof, removed on dry days, is ideal.
How long will seasoned firewood last in storage?
Properly stored hardwood lasts years and only improves — 3+ years is realistic. Keep it dry and ventilated and time becomes your friend, not your enemy.
How do I keep insects out of my firewood?
Store wood off the ground and away from your home’s exterior wall, bring inside only what you’ll burn within a day or two, and never spray pesticides on wood destined for the fire. Our insect control range handles the patio perimeter.
Burning & Technique
How do I light a fire that keeps going out?
You’re likely starting with logs that are too big or too few. Build a firelighter → kindling → small splits sequence, leave air space, and don’t smother it early. The full method is in our lighting guide.
Why is my fire smoky?
Ninety percent of smoky fires come down to moisture — wood above 20% smokes badly. Other causes: insufficient airflow, or a cold flue that needs warming first with quick-burning kindling. Start with below-20% wood and smoke mostly disappears.
How many firelighters should I use?
One or two natural firelighters per fire — placed under a small kindling stack. More isn’t better; airflow is what grows a fire.
Do I need kindling if I have firelighters?
Yes — firelighters burn for minutes, kindling for longer, and only logs burn for hours. Skipping kindling is the most common reason fires fail. Keep both stocked: kindling here.
Can I burn firewood in a smoke-control area?
In many regulated zones you must use authorised fuel in an approved appliance. Check your local air-quality rules — and regardless of rules, our below-20% seasoned hardwood produces the least smoke a wood fire can.
How often should I clean my chimney?
At least once a year for regular burners — ideally before the season starts. Dry wood dramatically slows creosote build-up, making annual sweeps far easier. A chimney sweep kit helps between professional visits.
How do I keep a wood stove burning overnight?
Load dense hardwood (ironbark is ideal), rake coals forward, set air to low, and let density do the work. Full technique in our overnight burn guide.
Sustainability & Our Company
Is burning firewood bad for the environment?
Burning sustainably sourced, seasoned wood is close to carbon-neutral — trees absorb CO2 as they grow, and responsible replanting continues the cycle. The real environmental sins are green wood (smoke = wasted fuel + particulates) and illegally logged timber. Our wood is neither. Read more in our sustainability guides.
Is your firewood sustainably sourced?
Yes — our timber comes from responsible harvesting operations and milling by-products, never old-growth clear-felling. Sustainable sourcing is a condition of supply for us.
What is the Ember Club?
Our free membership: early-bird bulk pricing before peak season, priority supply when demand spikes, and member offers through the year. It’s free — you join by creating an account at checkout. Details at the Ember Club.
Can I order firewood as a gift?
Absolutely — a firewood starter pack or 20kg bag is a brilliantly practical housewarming or winter gift. Ship directly to the recipient’s address at checkout.
What’s your refund policy?
Damaged, short or incorrect orders are replaced or refunded in full when reported within 48 hours with photos. Every load also carries our below-20% moisture guarantee. Full policy: refunds.
When is the best time of year to buy firewood?
Late spring through summer — supply is plentiful, prices lowest and your wood seasons even drier before the first cold snap. Waiting until the first frost means peak prices and delivery queues. Join the Ember Club for early-bird alerts.
Quick Practical Answers
Why buy firewood by weight instead of volume?
Volume lies — loose stacking, short pieces and round logs all inflate apparent volume by 20%+. Weight is unambiguous: a weighed tonne is a tonne. Our loader scales are calibrated and delivery dockets show the numbers.
What fire pit should I buy?
Cast iron for maximum heat retention, steel bowl for lightweight versatility, portable for camping and travel. Our fire pit guide and buying guides compare every option.
How do I contact Ember Peak Firewood?
Email [email protected], call +1 (213) 357-1073, or use our contact page — we reply within one business day, Mon–Sat.
Still Have Questions?
We reply within one business day — and there’s a good chance the guides cover it too.
