Welcome to wood heat — genuinely one of life’s upgrades. This single guide walks the whole path: choosing fuel, sizing an order, receiving it, storing it, and lighting your first fire tonight.
Step 1: Know What Good Firewood Is
Two variables matter: density (dense hardwood = more heat per log — the species guide) and dryness (below 20% moisture = clean, hot burning — the moisture guide). Buy dense, dry wood by weight, and you cannot go wrong: the 7 checks.
Step 2: Order The Right Amount
Don’t bulk-commit your first order. Start with the starter pack (logs + kindling + firelighters, calibrated for learning), or a single half-tonne load if you’ll burn regularly. One season calibrates your real usage — then the sizing guide sets your bulk order forever after.
Step 3: What It Costs
- Fuel: priced per weighed tonne — see current loads
- Delivery: flat $50 on every order, everywhere (the rates)
- What you won’t pay: surprises — quantities are weighed, moisture guaranteed (the policy)
Step 4: Store It Right (Five Minutes Of Learning)
Off the ground, covered on top only, sides open to the breeze. That’s 90% of storage wisdom — the rest: the complete guide. Racks make it tidy: outdoor, indoor bin.
Step 5: Light Your First Fire
Firelighter → kindling teepee → small splits → logs, and never the reverse. The full method with photos-in-words: how to light a fire. Smoky start? Diagnose it here.
Step 6: The Habits That Make It Easy
- Buy early next year — the timing maths
- Chimney before season — the checklist
- Keep the sequence stocked — firelighters and kindling on autopilot
That’s the entire curriculum. Everything ships from the shop — and questions are answered fast at contact or in the 50-question FAQs. First fire’s on us, figuratively: make it a good one.